Mortgage Refinance Solutions :: Privacy

Mortgage Refinance Solutions Privacy Statement

mortgage-refinance.com.au

This is the privacy policy statement for Mortgage Refinance Solutions and Clark Family Pty Ltd in relation to this website.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information when you use our website and related services.

Information We Collect and How It is Used

To process your financial services referral request, Mortgage Refinance Solutions may collect your name, phone number, email address, postcode, and other details relevant to the type of service you are requesting.

This information is used to match you with a suitable financial services provider or lender. Mortgage Refinance Solutions, on behalf of Clark Family Pty Ltd, provides this information to one (and only one) of our trusted network of third-party partners (brokers, lenders, and insurers) so that they can contact you directly and provide the services you have requested.

We may also receive information from our broker, insurer, and lender partners, including updates or outcomes of your application, via secure electronic systems or APIs. This information is used solely for customer service, quality assurance, and compliance reporting.

If you do not provide the personal information we request, we may not be able to assist you with your referral or process your inquiry.

Disclosure of Personal Information

We may disclose your personal information to third-party providers, brokers, lenders, or service partners, some of whom may be located outside Australia. Where this occurs, we will take reasonable steps to ensure that these recipients handle your information in accordance with the APPs and maintain confidentiality and data security.

We require all third-party partners to comply with strict privacy and confidentiality obligations and to use your personal information only for the purpose of responding to your inquiry or providing the services you have requested.

Please note: Once you are referred to a third-party provider, their own privacy policy and terms will apply to any information you provide directly to them.

Cookies and Tracking Technologies

Mortgage Refinance Solutions uses cookies to record session information and understand visitor interactions, including which pages are viewed. Cookies help us enhance system performance, improve user experience, and avoid showing you the same promotional material repeatedly.

We may also use third-party advertising or analytics services that employ cookies, pixels, or web beacons to measure ad performance and deliver relevant content. These partners may collect anonymous information about your visits to this and other websites.

By continuing to use our website, you consent to our use of cookies, including those from third-party providers, for analytics and marketing purposes.

Access and Correction of Personal Information

You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access (e.g., photocopying or postage).

You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete, or misleading. We will respond to all access and correction requests within a reasonable timeframe.

To make a request, please contact us. We may ask you to submit your request in writing for security reasons.

Complaints and Dispute Resolution

If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Updates to This Policy

We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.

Contact Us

If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.

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Finance News

CommBank's New Serviceability Buffer: What It Means for Refinancers
CommBank's New Serviceability Buffer: What It Means for Refinancers
13 Jun 2026: Paige Estritori
In a significant move aimed at facilitating the refinancing process for homeowners, Commonwealth Bank of Australia (CommBank) has announced a reduction in its serviceability buffer for eligible refinancers. Effective from 23 June 2026, the bank will assess refinancing applicants with a 1% buffer, a notable decrease from the industry standard of 3%. - read more
Westpac's Fixed Home Loan Rate Hike: What Borrowers Need to Know
Westpac's Fixed Home Loan Rate Hike: What Borrowers Need to Know
13 Jun 2026: Paige Estritori
In response to recent inflation data and the potential for further interest rate hikes by the Reserve Bank of Australia (RBA), Westpac has announced an increase in its fixed home loan rates. As of 25 February 2026, the bank has raised these rates by up to 0.30% across various loan terms. - read more
NAB's Interest Rate Forecast: Potential Cuts on the Horizon
NAB's Interest Rate Forecast: Potential Cuts on the Horizon
13 Jun 2026: Paige Estritori
In a surprising shift, the National Australia Bank (NAB) has revised its interest rate forecast, now anticipating future cuts due to signs of a cooling economy. This change in outlook suggests potential relief for borrowers who have been facing rising mortgage rates. - read more
Heartland Bank Reduces Reverse Mortgage Rates Despite RBA Increase
Heartland Bank Reduces Reverse Mortgage Rates Despite RBA Increase
06 Jun 2026: Paige Estritori
In a notable move within the Australian financial sector, Heartland Bank has announced a reduction in its advertised interest rates for new reverse mortgage customers. This decision comes in contrast to the Reserve Bank of Australia's (RBA) recent 25 basis point increase in the cash rate, highlighting Heartland Bank's commitment to supporting retirees during economic fluctuations. - read more
Home Loan Articles

How to Use Budgeting to Maximise Your Mortgage Refinance Options
How to Use Budgeting to Maximise Your Mortgage Refinance Options
Mortgage refinancing is the process of replacing your existing home loan with a new one, usually with better terms or conditions. It can provide Australian homeowners with an opportunity to reduce their monthly payments, lower interest rates, or switch to a different loan type that better suits their financial goals. - read more
Maximise Your Refinance Potential: The Advantages of Choosing a Mortgage Broker
Maximise Your Refinance Potential: The Advantages of Choosing a Mortgage Broker
Australia’s housing market is known for its vibrant and ever-changing nature. Navigating through its complexities can be quite the feat for any homeowner. With property prices experiencing fluctuations, many Australians are exploring avenues to maximise their financial opportunities. - read more
How Refinancing Your Mortgage Can Transform Your Lifestyle
How Refinancing Your Mortgage Can Transform Your Lifestyle
If you're an Australian homeowner, you've probably noticed discussions about refinancing becoming more frequent. Recent trends in interest rates have led many to explore this financial strategy. So, what exactly is refinancing, and why is it such a hot topic right now? - read more
The Pros and Cons of Refinancing When Interest Rates Are Climbing
The Pros and Cons of Refinancing When Interest Rates Are Climbing
Refinancing your home mortgage loan has become a significant conversation topic lately, especially with the current fluctuations in interest rates across Australia. For many homeowners, these discussions come in the context of rising interest rates, which can substantially affect monthly repayments. - read more

Knowledgebase
Mutual Fund:
An investment vehicle made up of a pool of funds collected from many investors for the purpose of investing in securities such as stocks, bonds, money market instruments, and other assets.