Mortgage Refinance Solutions :: Contact Us

Contact Mortgage Refinance Solutions

mortgage-refinance.com.au

How can we help you today?

If you have a question about the information, tools or resources on Mortgage Refinance Solutions, we welcome your comments. You can explore our mortgage refinance information to learn about home loan rates, fees and the refinancing process. This website provides general information, not personalised advice, and does not accept applications, quote requests or borrowing enquiries for referral.

We also value your feedback and suggestions -  they help us continually improve the Mortgage Refinance Solutions experience and ensure our resources meet the needs of our users.

For general questions, compliments or complaints about our website, please write to Clark Family Pty Ltd at the mailing address below.

If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to brokers’ or providers’ application, policy, loan or claims systems.

For questions about a past enquiry submitted through this website, you may write to us at the mailing address below. This is an administrative contact option, not a service for new finance enquiries or referrals.

Please do not include sensitive personal or financial information in your correspondence, such as passwords, banking details, credit card details, Tax File Numbers or identification documents. Include only the information necessary to explain your question or complaint.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about our website, including the way your personal information has been handled, please write to us at the mailing address above in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If your complaint concerns a broker, lender, insurer or other financial provider, contact that business first. If it remains unresolved, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy. We use this information to respond to your enquiry and manage your request, not to refer you to a broker, lender or insurer.

You can request access to or correction of your personal information at any time by contacting us in writing.

Website Operator

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

For general information about financial services licensing and regulatory matters, please visit the ASIC website.


Finance News

Bigger Home Loans Add a New Refinance Test for Borrowers
Bigger Home Loans Add a New Refinance Test for Borrowers
15 Sep 2026: Paige Estritori
Recent housing finance data and property market reporting point to a familiar pattern: Australian buyers are taking on larger home loans as prices recover in several markets. For mortgage holders, that matters even if they are not planning to move. A bigger lending environment can reshape lender competition, valuation outcomes and the way banks assess refinance applications. - read more
More Borrowers Are Testing the Market as Refinance Momentum Builds
More Borrowers Are Testing the Market as Refinance Momentum Builds
08 Sep 2026: Paige Estritori
Fresh lending momentum suggests Australian mortgage holders are becoming more active again, with refinancing moving back onto the household finance agenda after a period of caution. For many borrowers, the trigger is not simply the hope of a lower advertised rate. It is the broader pressure of higher repayments, tighter budgets and the realisation that existing customers can drift away from the sharpest offers unless they take action. - read more
Existing Borrowers Risk Missing Out as New Loan Deals Sharpen
Existing Borrowers Risk Missing Out as New Loan Deals Sharpen
01 Sep 2026: Paige Estritori
Australian mortgage holders are facing a familiar but important warning: staying with the same lender may be costing more than expected. Recent rate-tracking across the home loan market suggests lenders are continuing to reserve some of their sharper pricing for new borrowers, while many existing customers remain on older, higher variable rates unless they actively ask for a review or move elsewhere. - read more
Why Bond Market Moves Matter for Your Next Home Loan Review
Why Bond Market Moves Matter for Your Next Home Loan Review
25 Aug 2026: Paige Estritori
Australian mortgage holders have a fresh reason to keep an eye on the refinance market, with recent movements in bond markets pointing to a more cautious outlook for interest rates. While the Reserve Bank of Australia remains the headline-maker for borrowers, lenders also watch wholesale funding costs closely, especially when setting fixed home loan rates. - read more
Home Loan Articles

How Refinancing Your Mortgage Can Transform Your Lifestyle
How Refinancing Your Mortgage Can Transform Your Lifestyle
If you're an Australian homeowner, you've probably noticed discussions about refinancing becoming more frequent. Recent trends in interest rates have led many to explore this financial strategy. So, what exactly is refinancing, and why is it such a hot topic right now? - read more
Maximise Your Refinance Potential: The Advantages of Choosing a Mortgage Broker
Maximise Your Refinance Potential: The Advantages of Choosing a Mortgage Broker
Australia’s housing market is known for its vibrant and ever-changing nature. Navigating through its complexities can be quite the feat for any homeowner. With property prices experiencing fluctuations, many Australians are exploring avenues to maximise their financial opportunities. - read more
The Pros and Cons of Refinancing When Interest Rates Are Climbing
The Pros and Cons of Refinancing When Interest Rates Are Climbing
Refinancing your home mortgage loan has become a significant conversation topic lately, especially with the current fluctuations in interest rates across Australia. For many homeowners, these discussions come in the context of rising interest rates, which can substantially affect monthly repayments. - read more
How to Use Budgeting to Maximise Your Mortgage Refinance Options
How to Use Budgeting to Maximise Your Mortgage Refinance Options
Mortgage refinancing is the process of replacing your existing home loan with a new one, usually with better terms or conditions. It can provide Australian homeowners with an opportunity to reduce their monthly payments, lower interest rates, or switch to a different loan type that better suits their financial goals. - read more

Knowledgebase
Second Mortgage:
A type of subordinate mortgage made while an original mortgage is still in effect.