We also value your feedback and suggestions — they help us continually improve the Mortgage Refinance Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
In a notable move within the Australian financial sector, Heartland Bank has announced a reduction in its advertised interest rates for new reverse mortgage customers. This decision comes in contrast to the Reserve Bank of Australia's (RBA) recent 25 basis point increase in the cash rate, highlighting Heartland Bank's commitment to supporting retirees during economic fluctuations. - read more
After a seven-year absence, AMP Bank has announced the reintroduction of its SuperEdge loan product, marking a significant return to the Self-Managed Super Fund (SMSF) lending market. This strategic move aims to provide SMSFs with enhanced opportunities for property investment, reflecting AMP's commitment to diversifying its lending portfolio and supporting investors. - read more
In 2025, Australia experienced a significant surge in mortgage refinancing, with 640,137 home loans refinanced—a 20% increase compared to 2024. This trend underscores the intensifying competition within the home loan market, as borrowers actively seek better deals and more favourable terms. - read more
In February 2026, Australia's mortgage market witnessed a notable shift, with non-bank lenders experiencing a 44% year-on-year increase in refinancing customers. This trend indicates a growing preference among borrowers for alternative lending institutions offering competitive rates and flexible terms. - read more
Australia’s housing market is known for its vibrant and ever-changing nature. Navigating through its complexities can be quite the feat for any homeowner. With property prices experiencing fluctuations, many Australians are exploring avenues to maximise their financial opportunities. - read more
Mortgage refinancing is the process of replacing your existing home loan with a new one, usually with better terms or conditions. It can provide Australian homeowners with an opportunity to reduce their monthly payments, lower interest rates, or switch to a different loan type that better suits their financial goals. - read more
If you're an Australian homeowner, you've probably noticed discussions about refinancing becoming more frequent. Recent trends in interest rates have led many to explore this financial strategy. So, what exactly is refinancing, and why is it such a hot topic right now? - read more
Refinancing your home mortgage loan has become a significant conversation topic lately, especially with the current fluctuations in interest rates across Australia. For many homeowners, these discussions come in the context of rising interest rates, which can substantially affect monthly repayments. - read more
Knowledgebase
Price-to-Earnings Ratio (P/E): A valuation ratio of a company's current share price compared to its per-share earnings.